A Gathering of Owls
A Gathering of Owls
Shipping is available to the USA. Shipping is also available to Canada, with the exception of DIY Paint and Products. All orders are generally processed within 1-2 business days from date of purchase except where indicated.
International Shipping is available on a case by case basis. Please use the contact form or email Lori@miltonsdaughter.com with specific shipping information and your order list and I will get back to you with a shipping quote.
**REGARDING LIQUID CONTENTS--PLEASE READ**
Orders that contain liquid and semi solid products such as paints, waxes, paint mediums will not ship without Route Protection--you will find Route in the checkout cart--please do not uncheck the box. Any orders that contain anything that can potentially leak that do not contain the Route Protection will be re-invoiced to you and will not ship until the balance is paid.
Route Protection is available for all orders and is strongly recommended--it protects your order against leaking, damage, theft or loss. Claims are generally resolved within 48 hours or less.
Packages ship via USPS or UPS (Canadadian packages ship via USPS and Canada Post). If you require overnight shipping or shipping by a different carrier that services rural areas, please contact me at Lori@miltonsdaughter.com and I will try my best to accommodate. In the event an alternative shipping method is chosen, such as expedited shipping, you will be charged for any additional shipping costs.
ADDITIONAL INFORMATION REGARDING CANADIAN ORDERS:
Packages being shipped to Canada can take between 1 - 3+ weeks to arrive at their Canadian destination.
DIY Paint cannot be included in orders shipping to Candada; in the event you check out with DIY Products, they will be refunded to you and deducted from your order.
The charge for Canadian shipping is $25 for packages up to 4 lbs. If your package exceeds 4 lbs, you will be contacted to pay additional shipping charges. Shipping does not include any additional customs or duty fees--the customer is fully responsible for these additional fees. Route Insurance Protection is mandatory for packages being shipped to Canada and Internationally.
**Winter Shipping Advisory regarding DIY PAINT**
DIY Paint is a water-based paint that can be damaged if allowed to freeze. During the winter season, I am very selective in how and when I ship your paint orders.
If temperatures fall below freezing, and in order to ensure that your receive your paint in good condition, DIY paint will ship on Mondays through Wednesdays, generally via Priority Mail. .Therefore, if you place an order on Thursday, it will not ship until Monday, I do offer a heated shipping option, which is available for purchase. If you have ordered other non paint products in the same order, your entire order will be shipped at the same time.
Route Protection is mandatory for the shipment of all DIY Paint and Products.
In some cases, depending upon your location, you may be contacted for additional shipping when Priority Mail charges exceed standard shipping costs.
If the temperatures in your area are below freezing, you are fully responsible for bringing your paint inside immediately upon delivery to avoid freezing..
All sales are final.
Your satisfaction with your purchase is my priority! If you receive any damaged items, please contact me within 24 hours of receipt and include detailed photos of the damage. Any manufacturing or quality defects will be handled swiftly. Items damaged in shipping will subject to the insurance rules of the carrier, unless you have selected Route Package Insurance at checkout--in which case your damage claim will be processed within 48 hours.
On occasion, liquid items have been known to leak from mishandling of packages by the shipping carriers. Be assured that at the time your order is packed, all products are packed with extreme care and are in excellent shape with no loose jar lids and show no signs of leaks or damage.
Route Package Protection is offered in the checkout cart for all purchases; although I strongly advise that you take advantage of this service for all orders, please be advised that it is MANDATORY for the shipment of all orders containing liquids and semi solids, such as paint and waxes. If you do not checkout with Route when purchasing these products, you will be contacted for the balance due to add it to your order.
If you have any other questions about your order, please contact me using the contact form or directly at Lori@miltonsdaughter.com. All inquiries are answered within 24 hours.
Thank you so much for your business! Lori :-)